CREAM AND BUTTER | CAKE SHOP IN DUBAI > TERMS AND CONDITION
Terms and Conditions 

The following section specifies the terms and conditions for Cream and Butter. These terms and conditions are exclusively for use of this website.

1- User Privacy:

Cream and Butter respects the privacy of its customers, business partners, employees and job applicants and other visitors to its websites who may choose to provide personal information. It recognizes the need for appropriate protection and management of personal information that you provide to it. This Privacy Statement will assist you in understanding what types of information Cream and Butter may collect, how that information may be used, and with whom the information may be shared.

2- Order Placement:

Whenever you are making a customer order, you will have to make full payment of your order. The payment can be made through phone or in person at the bakery or even on our-website.

3- Returns:

Cream and Butter takes pride in its bakery items and cakes. If you are unhappy with your order and/or purchase, immediately notify Cream and Butter team(within 24 hours of pick-up) of your concern and return your dessert to it. Cream and Butter will give you credit for the amount returned for use toward a future purchase. All refunds will be provided as a credit to the credit card used or in-store credit. This in-store credit may take up to five business days in processing. While returning your merchandise, please must bring the receipt of purchase with you.

4- Decorations and Coloring:

Cream and Butter has employed highly skilled decorators who do their best to match any requested colour or design. However, their ability to meet your requirements is constrained as they are dealing with icing that can fade due to light and temperature so Cream and butter do not guarantee an exact match. Moreover, due to the nature of drawings, Cream and Butter will make its best representation of what is requested but is again limited by the nature of the product. Minor cropping may occur in order to fit the image to cake/space available. Moreover, copyright images or pornographic images will not be printed. Cream and Butter print images as provided by the client.

5- Deals and Reduce Pricing:

All reduced prices and deals will be offered on a first-come and first-served basis.

6- Shipping:

Under no circumstances, Cream and Butter will take any responsibility for problems that may occur during the shipping process. Cream and Butter request customer to keep all delivered products in the refrigerator. Cream and Butter would not take any responsibility of mishandling or any other problem that may take after delivered the product or product which already handover to the customer.

In case of any product returns, the customer is responsible to make necessary arrangements for shipping and may also make any incidental charges that are to be incurred in this regard.

7- Out of Stock Policy:

In order to ensure that customers receive the best quality items, Cream and Butter prepares fresh cake items. This leads to stock fluctuation throughout the day. If an item is out of stock for some time, Cream and Butter will try to prepare it at its earliest. Just in case, if it is not possible for Cream and Butter then it reserves the right to decline any order.

8- Information Sharing:

In connection with customers’ orders, Cream and Butter collects, uses and processes personal information of the client. The information received from the client is used only for the purpose of business. This information is used by staff members, vendors, suppliers, shipping companies and other parties as and when required for processing your business orders.

9- Account Information:
 – The United Arab Emirates is our Country of Domicile. The Laws of the United Arab Emirates shall govern the use of the Site and the Terms of Use, without regards to conflict of laws principals. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
 – We accept payment by Visa or Mastercard debit and credit cards in AED for its products
 – We will not trade with or provide any services to OFAC and sanctioned countries
 – Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website
 – Cardholder must retain a copy of transaction records and Merchant policies and rules
 – User is responsible for maintaining the confidentiality of his account